Product Support
For troubleshooting, warranty repair, product documentation, garage door information or for products not featured on WayneDaltonStore.com, please contact the manufacturer – Wayne-Dalton at (866)599-4997.
Post-Purchase
We are committed to your satisfaction. If you are unhappy with your purchase from WayneDaltonStore.com for any reason, please let us know at (866)540-3311 or complete the contact form below. For specific issues including defective products, damage during shipping, missing and/or wrong order, or for product returns and refunds, please see the following instructions:
Defective Products
If you are having trouble with your new product purchased from WayneDaltonStore.com within the first 30 days of purchase, please call Customer Service at 1-866-540-3311 immediately to report the problem.
If you are having trouble with your product after the first 30 days of purchase, please contact the manufacturer – Wayne-Dalton at (866)599-4997.
Damage During Shipping
Please keep all of the packaging materials and contact us immediately if your package was damaged during shipping.
Missing and/or Wrong Order
Please contact us immediately if you received your order and are missing items or have received the incorrect order.
Product Returns and Refunds
If for any reason one of our products does not meet your expectations, we apologize in advance and ask you to contact Customer Service so that we can rectify the matter as soon as possible. Contact Customer Service at 1-866-540-3311 or complete the form below for a Return Merchandise Authorization (RMA) request within 30 days of purchase. All products must be packed in the original packaging including any accessories, manuals, documentation and registration that shipped with the product. Please ship your return using insured and "Signature Required" delivery method – Medwing cannot be responsible for lost or damaged packages.
*For orders that were shipped free, if the returned items cause your original order to fall below $59, we will subtract the original shipping costs from the amount to be credited.
Request an Invoice
Medwing sent you an invoice with your order. If you need an invoice copy, please complete the form below.
Contact Us Online
If you are still having trouble using our store, please let us know.
We respond to requests in the order they are received, and will contact you within 24 hours.
*Be sure to include your order number if you are having trouble with a specific purchase.
